Industry Practices
Health- Consumer Directed Health
- Health Portals
- Claims Adjudication
- Single Sign-on
- Call Center Integration
- CRM
- 360 Degree Customer Service
- CIM
- Dashboards
- Legacy Modernization
At Concord, we are very proud of our Health Payor/Provider practice. Because our clients are focused on innovative Patient and/or Member care and services, there are many complex integration initiatives underway. Consumer Directed Health (CDH) and Retail Health initiatives have a huge impact on the future of Healthcare services. Meanwhile scalability and performance initiatives, like 360 Degree Customer Service and Call Center integration, are crucial to keeping Members and Patients satisfied with their Healthcare experience. These are just a few of the Health related projects we have the ability to deliver to the Payor/Provider client.
Finance- PCI Compliance - Pre Audit, Audit, Remediation
- Fund Rebalancing
- Pre Trade Compliance
- Single Sign-on
- Call Center Integration
- CRM
- 360 Degree Customer Service
- CIM
- Dashboards
- IT Modernization
Concord has a deep core of Enterprise Architecture experience in the Banking/Finance space. The nature of banking and finance and its relationship to the customer create a business environment where more and more is desired by the customer. Our biggest clients need high level thought around how to continually deliver to a demanding customer. In almost all cases, seamless and secure integration is a must; while fast delivery channels are a given.
With our deep background in Banking and Finance, we can help deliver complex customer-focused solutions that help both Business and IT.
Energy- Well Lifecycle
- Asset & Service Management
- Supply Chain Optimization
- Sales & Marketing
- Customer Service
- Application Modernization
- Application & Infrastructure Security
The Concord Energy Practice delivers results for the Electrical Utility and Oil & Gas industries.
For our Electrical Utility clients, we provide value chain optimization solutions for the generator units by focusing on capital planning, service management and wholesale marketing / sales solutions. We also help retailers improve customer service, distribution services and marketing.
In the Oil & Gas industry, we work with Integrated Energy Companies as well as with Upstream Exploration and Production firms. In the E&P space, we provide a variety of pre-packaged solutions and custom services for the planning, exploration, drilling & completions, land, production management and production accounting units.
In addition to our Upstream offerings, for our integrated clients we also deliver supply chain optimization, service management and sales / marketing solutions.
Other- Single Sign-on
- Call Center Integration
- CRM
- 360 Degree Customer Service
- CIM
- Dashboards
- IT Modernization
Concord also has qualifications in industries such as Hospitality & Marketing as well as Consumer Goods.
For our hospitality & marketing clients we've developed world-class loyalty and travel platforms based on a SOA paradigm and have enabled our clients to harvest measurable benefits by not only modernizing the IT infrastructure but also by streamlining business processes that enable on-boarding of new loyalty clients without impact to operational readiness or efficiency. Keys to our success in this industry have been integration and identity and access management centers of excellence which we've built for our clients from scratch.
For our consumer business clients we've developed comprehensive global industry-vertical ERP solutions that have necessitated business process reengineering of back office processes, supply chain processes, production management process as well as thorough re-architecture of data centers, integration backbones, and creation of value added predictive analytics.