Loyalty Services

Are you struggling to reward and retain customers?

Creating meaningful loyalty programs to reward and differentiate from competitors takes a healthy amount of planning, the right platforms, properly integrated technology, and just a little bit of magic. The right digital marketing implementation is essential to engage new customers and build loyalty among existing ones. Our expertise in end-to-end loyalty solutioning, including strategy, experience, technology, operations, and analytics, is proven to keep your customers coming back for more and more.


What's Involved


Platform Selection & Implementation

We help you kickstart, refine, and optimize your loyalty program by evaluating your current marketing tech stack and selecting the right platforms that fits your business needs.


Business Planning: Requirements & Objectives

Our team creates a plan ensuring stakeholder consensus before the project begins. This includes requirement gathering, identifying the right objectives, and defining key metrics for success.


Program & Experience Design

We craft flexible, scalable, and cost-effective loyalty programs. We artfully merge experience design with technology function to best serve customer needs and improve engagement with your brand.


Custom Platform Design & Development

Our service offering includes the design of mobile and web-based rewards portals, the implementation and integration of Customer Data Platforms (CDP) and all associated development and hosting.


Prioritized Roadmap (Operations & Support)

Your ideal loyalty program will support business goals prioritized according to impact, organizational readiness, and budget availability. Concord creates a roadmap for your program to achieve your milestones and a plan that aligns with your business goals.


Program Analytics & Dashboards

We equip your marketing and business teams with comprehensive reports and dashboards to uncover trends and insights that will allow you to make informed, data-driven decisions.


Integrations with Marketing Campaigns

We integrate your loyalty program within your marketing campaigns, so customers enjoy a seamless experience as they navigate various channels in their digital journey.

"Loyalty isn’t built in a day. We help you show up for your customers and earn their loyalty through the right programs, platforms, and marketing approaches.”

Related Case Studies

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