DIGITAL EXPERIENCE

Strategy and Planning Services

Unleash the power of digital experiences

Are your digital experiences engaging customers?

The foundation of a great experience begins well beneath the surface. The most simple and intuitive experiences often require extraordinary creativity and complexity to become a reality. Our team of digital experts provide data-driven, audience-informed solutions ranging from initial research and creative to strategy development and execution. Our strategy and planning services are the framework for a flawless, connected experience.

HOW WE DO IT

What's Involved

Product Strategy
Brand and Creative Strategy
Content and Social Strategy
Loyalty Strategy
Persona Development
Annual Planning
Strategy Analysis
User Journey Development
Omni-Channel & Multi-Channel Strategies  
Ryan Decker
"In a tough operating environment, look for ways to make it easier for your customers to do business with you. Digital and UX enhancements top the list – there’s a strong case to quickly show ROI and remove friction in how customers engage with your company.”
RYAN DECKER, DIRECTOR OF DIGITAL & USER EXPERIENCE

Related Case Studies

view all case studies
Frequently Asked Questions
How can personalization improve the digital retail experience?
What are the key challenges retailers face in digital transformation?
Why is a seamless digital experience important for retailers?

Not sure on your next step? We'd love to hear about your business challenges. No pitch. No strings attached.

Concord logo
©2025 Concord. All Rights Reserved  |
Privacy Policy